RSENGINEPARTS is a trading name of Red Stella Ltd, and as such any goods (“Goods”) ordered through RSENGINEPARTS are covered under the terms and conditions of Red Stella Ltd. Please read these terms carefully before ordering any Goods from us. By ordering any of the Goods you agree to be bound by these terms.
1. INFORMATION ABOUT US
1.1 The Goods are provided by Red Stella Ltd ("we/us/our").
1.2 We are registered in England and Wales and have our registered office and main trading address at Unit 3, Kewmill Complex, Dagnall Road, Dunstable, LU6 2LD.
1.3 Our company number is 9128501 and we are not VAT registered.
2. YOUR STATUS
2.1 By placing an order with us, you warrant that:
2.2 You are legally capable of entering into binding contracts;
2.3 To place an order you must be at least 18 years old;
2.5 The information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading.
3. GOODS AND SERVICES
3.1 We retain all copyright and title to all documentation relating to Goods delivered to you by us. This documentation may only be used for the purposes intended in the Contract and not for any other purpose without our permission. It must be returned on demand.
3.2 Technical specifications are approximations unless specifically stated otherwise.
3.3 You will not remove, alter, deface, obfuscate or tamper with any of the trade marks, names or numbers affixed to or marked on the Goods nor allow any one else to do so.
3.4 If the Goods are manufactured in accordance with any design or specification provided or made by you, you will compensate us in full on demand for all claims, expenses and liabilities of any nature in connection with them, including any claim, whether actual or alleged, that the design or specification infringes the rights of any third party.
3.5 We prohibit the audio or video recording of on-site professional or technical Services, or training and consultancy without the prior written consent of us.
4. CONSUMER RIGHTS
4.1 You may cancel a Contract at any time within 7 working days, beginning on the day after you receive the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy which is available on request.
4.2 To cancel a Contract, you must inform us in writing. You must also return the Goods to us in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.3 Nothing in this clause affects your statutory rights.
5.1 The prices may be altered at any time without notification to take into account any increase in our costs.
5.2 We list prices exclusive of VAT. We are not VAT registered company.
5.3 Prices quoted include delivery to destinations in the United Kingdom and we will select the mode of transport. The entire cost of any other mode of transport which you may specify will be borne by you, as will delivery to locations outside of the United Kingdom. If you are a Consumer, the delivery costs will be quoted at the time you place your order for Goods.
6.1 We reserve the right to charge a credit card surcharge if you elect to pay us by credit card.
6.2 Payment of invoices will be made in full to us as cleared funds by cash, PayPal, credit or debit card when order is placed.
6.3 Payments by credit or debit card will only be accepted where the card holder is present in person at our premises.
6.4 If you fail to pay the invoice within 1 working day from order date we have a right to cancel that order.
7.1 Time of delivery will not be of the essence and any delivery date is an estimate only. We will use all reasonable delivery companies to avoid late deliveries.
7.2 Any claims that any Goods have been delivered damaged or do not materially comply with their description must be notified by you to us and (where appropriate, to the carrier) within 1 working day of their delivery.
7.3 If you fail to take delivery of the Goods and they are returned to us by delivery company then we will be entitled to charge you for the loss suffered.
8.1 If Goods become faulty during the period of the Warranty for reasons unconnected with your acts you must return such Goods to us. We will replace such Goods with the same item without charge. If Goods become faulty after expiry of the Warranty, and you request that we replace such Goods, then we shall charge our standard price for such replacement.
8.2 We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.
8.3 We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.
9. REFUNDS POLICY
9.1 We will process the refund due to you as soon as possible as Goods received back to us. In this case we will refund the price of the Goods to be returned in full, including the cost of sending the Goods to you. However, you will be responsible for the cost of returning the Goods to us.
9.2 We will normally refund any money received from you using the same method originally used by you to pay for your purchase.
9.3 For any other reason, we will examine the returned Goods and will notify you via e-mail within a reasonable time of any refund to which you are entitled. We will usually process the refund due to as soon as possible thereafter. Goods returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the Warranty Conditions.